Refund policy
Welcome to easyhomemart.com. Customer satisfaction is our top priority, and we strive to provide a smooth and transparent shopping experience for all our customers. This Return & Refund Policy explains the terms and conditions related to returns, refunds, cancellations, replacements, and exchanges for products purchased from our website.
By placing an order on our website, you agree to the terms mentioned in this policy.
1. General Information
Store Name: easyhomemart.com
Category: Home & Kitchen
GST Number: 19MAQPS8950R1ZW
Email: easyhomemart123@gmail.com
Phone Number: 7797439418
Address: Perua, Sabang, Paschim Medinipur, West Bengal – 721155, India
2. Our Return Policy
At easyhomemart.com, we carefully inspect and pack every product before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete item, you may request a return or replacement according to the conditions mentioned below.
Customers are requested to read all product details carefully before placing an order.
We accept returns only for eligible products and within the applicable return period.
3. Return Eligibility
A product will be eligible for return under the following conditions:
- The product received is damaged during shipping.
- The product is defective or not functioning properly.
- You received the wrong item.
- The product is missing parts or accessories.
- The item delivered does not match the description on the website.
To be eligible for a return:
- The request must be raised within 7 days of delivery.
- The product must be unused and in original condition.
- Original packaging, tags, labels, invoices, manuals, and accessories must be intact.
- The product should not show signs of use, washing, installation damage, or mishandling.
We reserve the right to reject returns if the product does not meet our return conditions.
4. Non-Returnable Products
Certain categories of products are not eligible for return or refund due to hygiene, safety, or operational reasons.
The following products are generally non-returnable:
- Used or damaged products caused by customer handling
- Products without original packaging
- Customized or personalized items
- Clearance sale or final sale products
- Perishable or consumable goods
- Items damaged due to improper use
- Products returned after the return window expires
Please check the product description carefully before placing your order.
5. Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 48 hours of delivery.
To process the request faster, customers should provide:
- Order number
- Product images
- Images of damaged packaging
- Unboxing video (if available)
- Brief explanation of the issue
Our support team will verify the issue and may approve a replacement, refund, or return depending on the situation.
Failure to provide proper evidence may result in rejection of the claim.
6. Incorrect Product Received
If you receive a wrong product instead of the item ordered, please contact us immediately within 48 hours of delivery.
After verification, we will arrange:
- Reverse pickup of the incorrect item
- Shipment of the correct product
- Refund or replacement if the correct item is unavailable
The product must remain unused and in its original packaging.
7. Return Request Process
To initiate a return request, customers can contact our support team using the details below:
Email: easyhomemart123@gmail.com
Phone: 7797439418
Please include:
- Full name
- Registered mobile number
- Order ID
- Product name
- Reason for return
- Supporting images/videos
Once the request is reviewed, our team will provide further instructions regarding pickup or return shipping.
8. Reverse Pickup Facility
We provide reverse pickup services in selected locations across India.
If reverse pickup is available at your location:
- Our courier partner will collect the item from your address.
- Customers must keep the product packed properly.
- Pickup attempts are usually made within 3–7 business days.
If reverse pickup is not available:
- Customers may need to self-ship the product to our return address.
- In eligible cases, shipping reimbursement may be provided after verification.
We are not responsible for products lost or damaged during self-shipping.
9. Product Inspection & Approval
After receiving the returned item, our quality team will inspect the product.
The refund or replacement will be approved only if:
- The product is returned in original condition.
- All accessories and packaging are included.
- The reported issue is verified successfully.
If the product fails inspection, the return may be rejected and the item may be shipped back to the customer.
Inspection generally takes 2–5 business days after receiving the product.
10. Refund Policy
Once your refund request is approved, the refund will be initiated through the original payment method.
Refund timelines may vary depending on the payment provider or bank.
Estimated refund timelines:
- UPI Payments: 3–5 business days
- Debit/Credit Cards: 5–10 business days
- Net Banking: 5–7 business days
- Wallet Payments: 2–5 business days
For Cash on Delivery (COD) orders:
- Customers may need to provide bank account or UPI details.
- Refunds for COD orders are usually processed within 7–10 business days.
Shipping charges and COD fees may be non-refundable unless the return is due to our error.
11. Exchange Policy
We may offer replacement or exchange for eligible products depending on stock availability.
Exchange requests are accepted only for:
- Damaged items
- Defective products
- Wrong items delivered
- Size issues (if applicable)
Exchange is subject to inventory availability.
If the replacement product is unavailable, a refund may be issued instead.
12. Cancellation Policy
Orders can be cancelled before shipment.
If the order has not been dispatched:
- Full refund will be provided.
- Refund processing time may vary according to the payment method.
Once the order is shipped, cancellation requests may not be accepted.
To request cancellation, contact our support team immediately.
13. Late or Missing Refunds
If you have not received your refund within the expected time:
- Check your bank account again.
- Contact your card provider or bank.
- Processing delays may occur depending on banking systems.
If you still have not received the refund after the expected period, contact us at:
Email: easyhomemart123@gmail.com
Phone: 7797439418
14. Customer Responsibilities
Customers are responsible for:
- Providing accurate shipping information
- Checking product specifications before ordering
- Recording unboxing videos for expensive or fragile products
- Keeping invoices and order details safe
- Ensuring products are packed securely during returns
easyhomemart.com will not be liable for return rejections caused by missing items, improper packaging, or customer negligence.
15. Refusal of Return or Refund
We reserve the right to refuse any return or refund request if:
- Return conditions are not met
- Product shows signs of use or damage by customer
- Fake or misleading claims are detected
- Incomplete items are returned
- Return request is made after the allowed period
Fraudulent activities may lead to suspension of customer accounts or legal action if necessary.
16. Shipping Delays & Force Majeure
Refunds or replacements may be delayed due to:
- Natural disasters
- Government restrictions
- Transportation disruptions
- Pandemic situations
- Courier delays
- Technical failures
In such cases, we will make reasonable efforts to keep customers informed.
17. Policy Updates
easyhomemart.com reserves the right to modify, update, or change this Return & Refund Policy at any time without prior notice.
Customers are encouraged to review this page periodically for updates.
Continued use of our website after changes indicates acceptance of the updated policy.
18. Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Store Name: easyhomemart.com
Email: easyhomemart123@gmail.com
Phone: 7797439418
Address: Perua, Sabang, Paschim Medinipur, West Bengal – 721155, India
Pin Code: 721155