Shipping policy

Welcome to easyhomemart.com. We are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy explains how orders are processed, shipped, delivered, and handled for customers shopping with EasyHomeMart. By placing an order on our website, you agree to the terms outlined below.

Shipping Policy – EasyHomeMart

Store Name: EasyHomeMart
Website: easyhomemart.com
Category: Home & Kitchen
GST Number: 19MAQPS8950R1ZW
Business Email: easyhomemart123@gmail.com
Phone Number: 7797439418
Business Address: Perua, Sabang, Paschim Medinipur, West Bengal – 721155, India

1. Order Processing Time

At EasyHomeMart, every order is carefully processed to ensure product quality and accurate packaging. Orders are generally processed within 1 to 3 business days after successful order confirmation.

Business days refer to Monday through Saturday, excluding public holidays and major festival holidays.

Orders placed:

  • On Sundays
  • On national holidays
  • During major sale events
  • After business hours

may require additional processing time.

Customers will receive an order confirmation email or message after placing the order successfully. Once the order is packed and dispatched, shipping details and tracking information will be shared through email, SMS, or WhatsApp (if available).

2. Shipping Coverage

EasyHomeMart currently ships products across most locations within India. We work with trusted courier and logistics partners to ensure safe and timely delivery.

We strive to deliver to:

  • Metro cities
  • Tier 1 and Tier 2 cities
  • Small towns and rural areas

However, certain remote or restricted locations may not be serviceable due to courier limitations. In such cases, customers will be informed as soon as possible and eligible refunds will be processed where applicable.

3. Estimated Delivery Time

Delivery timelines may vary depending on the customer’s location, courier availability, weather conditions, and operational factors.

Estimated delivery timelines:

Location Type Estimated Delivery Time
Metro Cities 3–6 Business Days
Tier 2 Cities 4–8 Business Days
Rural & Remote Areas 5–10 Business Days

Please note:

  • Delivery times are estimated and not guaranteed.
  • Unexpected delays may occur due to logistics issues, strikes, natural disasters, government restrictions, or high order volume periods.
  • During festive seasons and promotional sales, shipping times may increase.

EasyHomeMart will always make reasonable efforts to ensure timely delivery.

4. Shipping Charges

Shipping charges may vary depending on:

  • Product weight
  • Package dimensions
  • Delivery location
  • Promotional offers
  • Cash on Delivery availability

The exact shipping fee (if applicable) will be displayed during checkout before payment confirmation.

Free Shipping

EasyHomeMart may offer free shipping on selected products, categories, or promotional campaigns. Such offers may be time-limited and subject to change without prior notice.

5. Cash on Delivery (COD)

EasyHomeMart may provide Cash on Delivery (COD) services on eligible products and locations.

Important COD Conditions:

  • COD availability depends on the delivery pin code.
  • Additional COD handling charges may apply.
  • Customers must provide accurate mobile numbers for verification.
  • Orders may be confirmed through phone call, SMS, or WhatsApp before dispatch.
  • EasyHomeMart reserves the right to cancel suspicious or unverifiable COD orders.

Customers are requested to keep the exact payment amount ready during delivery for smoother transactions.

6. Order Tracking

Once an order is dispatched, customers will receive tracking information through:

  • Email
  • SMS
  • WhatsApp
  • Courier tracking link

Tracking details may take up to 24 hours to become active after dispatch.

Customers can monitor their shipment status using the courier partner’s tracking portal.

If tracking information is not received within the expected timeframe, customers may contact our support team for assistance.

7. Delivery Attempts

Courier partners generally make 2 to 3 delivery attempts before returning the package to the sender.

If the customer:

  • Is unavailable during delivery
  • Provides incorrect address information
  • Does not respond to courier communication

the package may be marked as undelivered or returned.

Customers are advised to:

  • Keep their phone reachable
  • Provide accurate address details
  • Coordinate with courier personnel when contacted

Additional shipping charges may apply for re-shipping returned packages.

8. Incorrect or Incomplete Address

Customers are fully responsible for providing correct shipping details while placing the order.

EasyHomeMart will not be liable for delays or failed deliveries caused by:

  • Incorrect addresses
  • Wrong pin codes
  • Invalid contact numbers
  • Incomplete recipient details

If customers realize an address mistake after placing an order, they should contact us immediately at:

Email: easyhomemart123@gmail.com
Phone: 7797439418

Address modifications may only be possible before dispatch.

9. Delayed Delivery

While we aim for timely deliveries, delays may occasionally occur due to circumstances beyond our control.

Possible reasons include:

  • Weather disruptions
  • Transport strikes
  • Political disturbances
  • Natural disasters
  • High seasonal demand
  • Courier operational issues
  • Government restrictions

EasyHomeMart shall not be held responsible for delays caused by third-party logistics providers or force majeure events.

However, we will actively coordinate with courier partners to resolve delivery issues whenever possible.

10. Damaged Packages

Customers are advised to inspect packages carefully at the time of delivery.

If the outer packaging appears:

  • Torn
  • Damaged
  • Opened
  • Wet
  • Tampered with

customers should either:

  • Refuse delivery, or
  • Record an unpacking video immediately upon opening

In case of damaged or defective products, customers must contact us within 48 hours of delivery with:

  • Order number
  • Photos/videos of damage
  • Description of the issue

This helps us investigate and resolve the issue efficiently.

11. Lost or Missing Shipments

In rare cases where shipments are lost during transit, EasyHomeMart will coordinate with the courier company for investigation.

Customers should report missing shipments within 7 days from the expected delivery date.

Resolution options may include:

  • Replacement shipment
  • Store credit
  • Refund (if applicable)

depending on investigation outcomes and product availability.

12. Partial Shipments

Sometimes, multiple items in one order may be shipped separately due to:

  • Product availability
  • Warehouse location
  • Packaging requirements
  • Courier limitations

Customers may receive separate tracking numbers for different items.

No additional shipping fee will be charged for split shipments unless clearly stated.

13. High-Risk or Remote Areas

Certain regions may require additional delivery time due to limited courier accessibility.

EasyHomeMart reserves the right to:

  • Cancel orders to non-serviceable locations
  • Request alternate addresses
  • Apply additional shipping charges for remote delivery areas

Customers will be informed before any such action is taken.

14. International Shipping

Currently, EasyHomeMart primarily ships within India.

International shipping services may not be available at this time unless specifically mentioned on the website.

If international shipping becomes available in the future:

  • Shipping fees
  • Customs duties
  • Import taxes
  • Delivery timelines

will vary depending on destination country regulations.

15. Shipping Restrictions

Certain products may have shipping limitations due to:

  • Fragility
  • Size restrictions
  • Regulatory guidelines
  • Courier partner policies

EasyHomeMart reserves the right to refuse shipment of restricted items where necessary.

16. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping details
  • Accepting deliveries on time
  • Verifying package condition upon delivery
  • Cooperating with courier personnel
  • Keeping contact numbers active

Failure to comply may lead to delays or unsuccessful deliveries.

17. Fraud Prevention Measures

To maintain secure transactions and prevent fraudulent activities, EasyHomeMart may:

  • Verify customer details
  • Request identity confirmation
  • Contact customers before dispatch
  • Cancel suspicious orders

Orders flagged as high-risk may require prepaid payment confirmation before shipment.

18. Changes to Shipping Policy

EasyHomeMart reserves the right to modify or update this Shipping Policy at any time without prior notice.

Changes may occur due to:

  • Operational updates
  • Courier policy changes
  • Government regulations
  • Business requirements

Customers are encouraged to review this page periodically for the latest information.

Contact Information

For shipping-related questions, delivery assistance, or order support, customers may contact us using the details below:

EasyHomeMart
Website: easyhomemart.com
Email: easyhomemart123@gmail.com
Phone: 7797439418
Address: Perua, Sabang, Paschim Medinipur, West Bengal – 721155, India